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An Austrian player deposited 150 EUR via Paysafe but the money did not appear in the casino account. Communications with the casino have not resolved the issue, as they suggest waiting for a few days. The complaint was resolved as the player's deposit got credited.

A player from India was asked to complete additional wagering requirements for his deposits in Duxcasino, after he already lost them before. The player confirmed the issue was resolved and his winnings were received.

We consider the casino's size and player complaints in relation to each other, as bigger casinos tend to receive more complaints due to their higher number of players.

To calculate a casino's Safety Index, we use a complex formula that takes into account a plethora of information we have collected and evaluated in our review. That entails the casino's Terms and Conditions, complaints from players, estimated revenues, blacklists, and many others.

The player from Germany is dissatisfied with the withdrawal process. The player confirmed she received her winnings.

The player from Japan had deposited funds using Mifinity but was unable to withdraw through the same method. He had been instructed by the casino to deposit and withdraw in virtual currency, but the casino later disallowed such a transaction. The player had been left with no available methods to withdraw his winnings.

The player from Brazil is experiencing an issue with his deposit. Despite numerous attempts to contact the casino and provide evidence of the deposit, he has not received the money into his account. Player’s complaint has been resolved successfully.

We advised the player to wait up to 14 days for the withdrawal to be processed. The player later confirmed the withdrawal had been received. The complaint was marked as resolved.

The Safety Index of this casino was calculated based on our research and клик data collected by our casino review team. Learn more about casino review methodology

Из минусов – бонус для новых клиентов в любой момент первое дополнение мог бы быть в свой черед пуще.

She had been charged extra for each deposit, and her withdrawal was consistently declined. The casino eventually closed her account and offered a refund, but she faced issues due to her bank not supporting IBAN. After we intervened, the casino confirmed a refund of £80.02. The player received £77.79 and confirmed the resolution of her complaint.

After she communicated with the Complaints Team, the casino had requested additional documents for account verification. After the necessary documents were provided, the casino had processed the refund. The player confirmed the receipt of her remaining winnings. Thus, the issue had been resolved successfully.

We recommended the player contact the payment provider for investigation. Eventually, the player confirmed that the money arrived in the casino account within the expected timeframe, and the complaint was marked as resolved.

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